An item may be returned for a refund or exchange as long as it is within 7 days from the date of delivery (excluding sale items). Any returned items must be in the original, unused condition as originally shipped to the customer - unwashed, unworn, with tags attached (shoes must be unworn, in their original box with no damage).
Please notify me of your return by emailing email@example.com with the email subject "RETURN". Please include the name you used when you placed the order in all return packages, as well as your request for refund, exchange or store credit. If a refund is requested, you will be credited (minus shipping) to the card you used when placing your order. Please note refunds may take up to 5-10 business days to hit your account. If you would like to exchange an item please let me know what size you would like to exchange for.
All returns can be sent to the return address on your shipment .
**All sale items are final sale.**
Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs, unless the item has arrived damaged. If the item arrives damaged or there is a mistake on our part (if you received the wrong item / color / size placed on your original order), you will be reimbursed for the purchase including shipping fees.
After you place an order, it is generally processed within 24 hours - unless your order is placed on a Saturday or Sunday, in which case your order will be processed the following business day. Domestic orders can arrive in 5-10 business days and international orders between 14-21 business days.
Shop Stevie x Jess Burke is not responsible for any lost or stolen packages once delivered.
Please feel free to email me - firstname.lastname@example.org - with any questions!